Individuals - Frequently Asked Questions - About Casey Connect
Individuals - Frequently Asked Questions
Individuals - Frequently Asked Questions - About Casey Connect
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What is Casey Connect?
In simplest terms, Casey Connect is an on-line community for groups and individuals, who live, work or meet in the City of Casey.
What do you mean by the term “group”?
The term “group” refers to any group of people who come together for a specific purpose, whether it is support, education, leisure or sharing a particular interest. This can include (but is not limited to) local mothers’ groups; sporting clubs; scouts / guides associations; music, dance or drama groups; health and wellbeing groups; recreation and leisure clubs; and local support networks.
Regardless of a group’s area of interest, the aim of Casey Connect is the same: to help the group to better communicate with their group members and to promote activities and services to the wider community.
Is Casey Connect a website?
It can be used as a website, however, it has the potential to be much more. It is what is called a “portal”, and it’s far more interactive than a website! It can store documents, create photo galleries, list upcoming events and much more.
What is a portal?
A portal is a combination of a website, database, communication platform and content management system. People visiting Casey Connect will see a website where they can browse through information, search for local groups, and register as a member. Members of the portal (those who register and get a username and password) can specify their areas of interest and receive information specific to those interests, if desired. They can also access areas of the website that are restricted to “members only”.
Who places the information and content on Casey Connect?
The City of Casey manages the Casey Connect but it will be the responsibility of individual groups to keep their information up-to-date and accurate. This will ensure that current news and events are promoted in a timely manner for all groups. The City of Casey will provide groups with general guidelines within which to publish their information.
How will I know how to use the system?
Casey Connect works in a similar way to most websites, with menus and links to help users find their way. The search facility can also be used to navigate the site and find local groups. If you are a group administrator then initial training will be provided for your group by the City of Casey. To arrange free training, just contact Casey Connect.
I don’t have Internet access at home, what can I do?
The City of Casey offers public Internet access at local libraries and other locations. For more information, visit the Casey - Cardinia Library Corporation's website or click here for alist of locations where you can public internet access.
What should I do if I’m not happy with some content I’ve seen on Casey Connect?
Report it! Users can inform the Casey Connect Officer of any inappropriate content or improper use of Casey Connect by visiting the ‘Contact’ page and making a submission there, or by contacting the Casey Connect Officer directly. The City of Casey provides the Casey Connect portal as resource for the general community, and a means by which groups can better communicate with their members and the broader community. Use of the portal is governed by the Terms and Conditions. The uploading of inappropriate material or the improper use of the portal will be taken very seriously, and groups found not adhering to the Terms and Conditions will have their group pages removed from the portal. They will also lose their administrative rights until such time that the content or improper use can be reviewed by the City of Casey. All content uploaded to the portal is associated with the user uploading it, so the City of Casey will investigate misuse and take appropriate action towards the individual involved and the group they are associated with.
Technical, data and security issues
What is the username and password system?
Each user chooses their own username and password when they register on Casey Connect. This gives them a secure way to access their user account. The individual can then log in, update their personal profile, and change their password. Users can edit their own password at any time by logging in and editing their user profile. If you forget your username or password just contact Casey Connect.
How secure are member names and other data?
Only the highest level of administrators at the City of Casey can access user data, and will only do so in instances where it is deemed necessary. The City of Casey is governed by the Casey Connect Privacy Policy, as are all users of the portal. No user data will be given to any third parties. In situations where users manually join on-line groups, group administrators will have access to user details such as name, age and contact details. User data is not made public on the internet. See the Casey Connect Privacy Policy for more detail.
What about Data Protection?
When an individual registers on Casey Connect, they give permission for The City of Casey to hold their personal data. The data is held at a secure data centre facility and used only for the purposes for which it was collected. Your personal information will never be divulged to third parties, unless disclosure is required or authorised by law. See the Casey Connect Privacy Policy for more detail.
Who do I contact if I’m having trouble with the site?
Report site problems to the Casey Connect Officer via the ‘Contact’ page, or by email: caseyconnect@casey.vic.gov.au. See the ‘Help’ page for user assistance.
